Technology is easy these days—it really is. Knowing how to use it to solve a problem is harder. And truly understanding the problem is often the difference between success and failure.

I have always felt that one needs to understand the motivations, habits, and even fears of the user, as well as the environment where the product will be used, before design can start.

In this commentary, the author compares the differences between the hospital and clinic environment, and the people working there. I found it insightful, well-written and I learned some new things—check it out.