Following my post on consumer choice in imaging services, in which I asked how do we use quality—and not just cost—to help consumers make choices, I found some observations in this article on the shift of imaging being done in imaging centers to outpatient facilities to be quite interesting.
“groups at imaging centers may struggle to upgrade or get new equipment, which could affect image quality and interpretation”
So, how do I, as an imaging consumer know which provider has modern, safe, calibrated equipment, operated by qualified and skilled operators when making my choice of where to get imaging done?
I don’t ask my dry cleaner about what equipment they use, or when it was last serviced, or how much experience the person in the back doing the work has. Nor to I ask these questions about my car wash.
I often make choices in dry cleaning and cash washing based on cost, but more so convenience.
But this is my health and it is my body going through that device, not my clothes or my car.
I wonder how many people will simply trust that a friendly receptionist, flowers and nice magazines in the waiting room at a facility near where I work means quality and safe imaging. If I have a good experience during my imaging appointment, but they miss important findings due to low quality images (or lack of sub-specialty knowledge/training), how will I know?
Unlike a spot that doesn’t come out of my shirt or a still dirty section of my car, the consequences can be severe.